Refund policy
Returns & Refunds
Last updated October 6, 2026
The short version
- Returns accepted within 30 days of delivery, for customers in every country we ship to.
- Items must be unworn and unused, with tags attached, in their original packaging.
- Email us first to request a return. Items sent back without a request will not be accepted.
- Refunds go to your original payment method within 10 business days of approval.
How to start a return
Email info@zaylavee.com with your order number and the items you'd like to return. Please include your receipt or proof of purchase. Once your return is approved, send it to:
Zay La Vee Returns
570 El Camino Real Ste. 150 PMB 235
Redwood City, CA 94063
United States
Non-returnable items
We can't accept returns on seasonal or sale items, or gift cards.
International returns
Customers outside the United States are responsible for return shipping costs. Please mark the package as a return of goods so it isn't charged import duties. Original shipping charges and any duties or taxes paid on delivery are not refundable unless the item arrived damaged, defective, or incorrect.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, without justification. Items must be in the same condition you received them: unworn or unused, with tags, in original packaging, with proof of purchase.
Damages and issues
Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away and we'll make it right at no cost to you.
Refunds
We'll email you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at info@zaylavee.com.